Spoken Natural Language Dialog Systems: A Practical Approach

Authors: Ronnie W. Smith and D. Richard Hipp
Published by Oxford University Press (copyright 1994--in print January 1995)
ISBN 0-19-509187-6


This book addresses the dialog issues that must be resolved in building effective spoken natural language dialog systems. We present an architecture for dialog processing for which an implementation has been constructed that exhibits a number of behaviors required for efficient human-machine dialog including

The system was experimentally evaluated using eight different users engaged in a total of 141 problem-solving tasks. Detailed results on the system's performance in these dialogs are included. Readers should gain an understanding of how to construct a spoken natural language dialog system capable of exhibiting the necessary behaviors for effective human-computer natural language interaction.